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Module 12

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Question 1 of 5

1. Question
A heat map is:
- Showing/asking the customer the least interesting areas first
- Showing/asking the customer their most desired/important areas first
- Showing the spa and sauna room
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Question 2 of 5

2. Question
Group fitness classes help increase retention.
- True
- False
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Question 3 of 5

3. Question
Why do we explain and educate an uncoordinated person or beginner about the different types group fitness classes?
- You don’t have to be coordinated these days to do classes as classes are of different levels
- Plenty of classes are full of basic movements that will help you get a great physical workout
- It reduces wear and tear on your equipment
- All of the above
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Question 4 of 5

4. Question
Get a beginner to practice setting – up for equipment-based classes and test-specific equipment on the tour.
- true
- false
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Question 5 of 5

5. Question
Which example question below is for an advanced type customer?
- Would you like me to show you how to set up the weights bar?
- To feel more comfortable in your first class, would you like me to help set you up and introduce you to the trainer?
- How heavy do you like to lift in this class?
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