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Module 7

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Question 1 of 5

1. Question
When you have a walk-in always assume they:
- Are angry
- Have an appointment
- Are in a hurry
Correct

Incorrect
Question 2 of 5

2. Question
The Welcome 4 Pack covers:
1. Acknowledgement their question by asking who they have an booking appointment/booking with
2. Introduce yourself
3. Have you been to the club before
4. Do you live or work locally
- True
- False
Correct

Incorrect
Question 3 of 5

3. Question
What is the transition question:
- Would you mind taking a seat?
- Could you complete this form?
- Do you live or work locally?
Correct

Incorrect
Question 4 of 5

4. Question
Why do we have a transition question:
- To reduce the amount of objections in sitting them down:
- To nicely distract them through the use of body language and conversation
- To increase the chances of getting the ‘needs analysis’ completed
- All of the above
Correct

Incorrect
Question 5 of 5

5. Question
‘Beckoning’ is a term used for:
- Training People
- The use of gesturing through body language
- The use of fluids when someone is dehydrated
- All of the above
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Incorrect

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